Our return and refund policy is valid for 07 days from the date you receive the product. If it has been more than 07 days since you received the product, we will not be able to provide return or refund services.
We will provide return, exchange or refund service if the following conditions are met
Damaged/defective/lost diamonds➡Can be returned or refunded
Wrong style/color/size ➡ Return or refund
Order not delivered/more than 30-45 days ➡ Free re-shipment or refund
To be eligible for a return, the item must be unused and in the same condition you received it. It must have its original packaging,
A complete video from unpacking to the end (no editing) must be provided.
Note: Returns and refunds will not be accepted without an unboxing video.
❌【No refund or exchange in the following circumstances】
The product has been used or damaged due to personal factors and is without original packaging or proof of purchase.
No unboxing video that complies with the regulations was provided.
Special products, discounted products, etc. (please refer to the third clause below) are not accepted for return or exchange.
The following types of products are not eligible for return/refund:
- Gift Cards
- Downloadable software products
- Certain health and personal care products (such as masks, personal hygiene products, etc.
- Goods that have been used, opened, or damaged by the customer due to personal reasons
- Special offers, end-of-season sales, and limited-time discounts.
Please confirm the product type before purchasing to avoid affecting your return rights.
Returns are supported, but buyers are responsible for the return shipping costs.
1️⃣ Customer submits a return request
- Order number
- Clear photos of the damaged/wrong item
- Full video from unboxing to the end
2️⃣We will review whether it complies with the return policy
✅ 3️⃣If you meet the return conditions
- The supplier supports returns → Customers send back the product and we will refund or exchange it after receiving it.
- The supplier does not support returns → Direct refund or provide coupon compensation.
If you do not meet the return conditions
- Explain the policy reasons to customers and provide discount coupons to show sincerity.
Yes. Please email [wieci.marketing01@gmail.com] with your order number and the details you would like updated. We will respond within 3 business days.
We accept international Visa credit cards. You can also choose Cash on Delivery (COD) at convenience stores such as 7-Eleven and FamilyMart .
Shipping costs are calculated based on weight, size, and your delivery address. Specific costs will be shown at checkout before you place an order.
• Free shipping : Orders over NT$3,000 (tax included) can enjoy free shipping within Taiwan.
• Domestic standard shipping fee: NT$60 • Cash on Delivery (COD): Cash on Delivery orders are subject to an additional service fee of NT$30 (tax included). This fee will be displayed during checkout.
Yes. International shipping standard: $10-30 USD (depending on order value)
Yes, we offer personalized consultation services for bulk purchases. Please call +886 0983 672038 or email mizhu.wieci@gmail.com for more information.
Yes, all our products have a one-year warranty .